Performance Golf Customer Service and Billing Help

To reach Performance Golf customer service, start at performancegolf.com or use the support contact in your original order confirmation. A current customer-service phone number, support email address, and business hours could not be verified from the official information available for this guide. Here’s how to find the right contact, request a cancellation or refund, and handle an unfamiliar charge without confusing those requests.

How Performance Golf Orders and Memberships Differ

Performance Golf sells golf equipment, training aids, and instructional products. When you need help, distinguish the item you purchased from any ongoing membership or instructional service associated with your account.

Canceling future billing and recovering a past charge are separate requests. A cancellation confirmation does not necessarily approve a refund, and a refund does not necessarily close an active membership.

The same distinction matters with equipment: returning a club should not be treated as proof that an associated subscription has ended. Your request should identify exactly what you want stopped, returned, refunded, or restored.

How to Contact Performance Golf and Resolve Your Request

Membership cancellations, unfamiliar charges, equipment returns, and lesson-access problems call for different support requests and records:

Your Situation	What to Request	Most Useful Record
You want membership billing to stop	Cancellation and a written effective date	Account email and membership name, if known
You do not recognize a charge	An explanation, evidence of authorization, and a refund review	Transaction date, amount, and merchant descriptor
You want to return equipment	Product-specific return eligibility and shipping instructions	Order confirmation and product name
You paid for instruction but cannot access it	Verification of your purchase and restoration of access	Purchase email, order number, and error screenshot

Step 1: Match the Order or Charge to Your Records

Find your purchase confirmation, receipt, and any membership or trial emails. Use the email address entered at checkout, which may differ from your usual account email.
Record the product or program name, order number, purchase date, and amount paid.
For a billing problem, copy the transaction’s exact merchant description, date, and amount from your bank or card statement.

Wittels McInturff Palikovic (WMP) identifies Performance Golf by the alternative name Black Fish Media, so a charge labeled Black Fish Media may be connected to Performance Golf. Compare both names with your purchase records before treating the transaction as an unrelated merchant; the name alone does not establish whether you authorized it.

Consumer allegations in WMP’s investigation include unexpected recurring charges, unclear enrollment practices, and confusion between one-time purchases and subscriptions.

If that matches your situation, focus your request on the enrollment disclosure and authorization, not just the original equipment order. These allegations are not a court finding that every disputed charge was improper.

Step 2: Find a Company-Controlled Support Channel

Open performancegolf.com directly. That is the company website listed on Performance Golf’s company profile.
Look for customer-support or contact information on the site and in your original order confirmation.
If you have an account, sign in and look for the relevant order, membership information, and any available cancellation controls.
Use the phone number, email address, or contact form displayed in those company-controlled locations.

No verified phone number or support email is supplied here. Do not substitute a number from an unrelated golf retailer or assume a search-result advertisement is Performance Golf support.

If an account cancellation option is available, complete the process through its final confirmation and save the result. If you call instead, ask for a case number and written confirmation of the outcome.

Share enough information to identify your purchase, but do not email your password, full card number, or card security code.

Step 3: Send a Specific Written Request

Identify your account and the affected purchase or membership.
State the outcome you want in the opening sentence.
Separate cancellation, refund, and authorization questions so support can answer each explicitly.
Save a copy of the message and any submission confirmation.

For a membership cancellation, you can adapt this message:

> Subject: Membership Cancellation Request: [Order Number or Account Email] > > Please cancel [membership or program name] associated with [account email] and stop its recurring billing. > > Please confirm the cancellation effective date, whether any further charge is scheduled, and when access ends. > Please also identify any other active recurring memberships or automatic shipments associated with this account.

If you want all recurring services stopped, replace the named-membership request with: “Please cancel all active recurring memberships and automatic shipments associated with this account.”

For a disputed charge, add a separate paragraph:

The refund request should identify [amount] charged on [date] under [merchant description]. The intended purchase was [describe the purchase you intended to make], but the recurring charge is not recognized. The enrollment disclosure and authorization record can be requested, and the refund decision should be confirmed.

Use wording that accurately describes your situation. If you knowingly joined but no longer want the service, request cancellation rather than describing the enrollment as unauthorized.

Step 4: Obtain a Written Outcome

Read the response for an actual decision, not merely an acknowledgment that your message was received.
If part of your request is unanswered, reply in the same thread and identify the missing decision.
Ask support to document any agreement reached by phone.
Keep the original request, case reference, and final response together.

An offer of account credit is not the same as a refund to your payment method.

If you cannot obtain a resolution, preserve the correspondence for escalation. For a charge you believe is unauthorized, contact your card issuer promptly rather than allowing an unanswered support request to delay a dispute inquiry.

Equipment Returns and Missing Lesson Access

Support can confirm return terms and connect purchased instruction to the correct account.

Returning a Club or Training Aid

Before sending equipment back, request the return terms that apply to that specific order. Ask support to confirm:

Whether the item is eligible for return.
The applicable return deadline and how it is measured.
Any condition or packaging requirements.
Whether a return authorization is required.
The correct return address.
Who pays return shipping and whether any deduction applies.

Do not assume the shipping address on the original package is the correct return destination. Also, avoid relying on a guarantee advertised for a different Performance Golf product.

Once the return is authorized, photograph the item and package, use the confirmed shipping instructions, and retain the tracking receipt. After delivery, obtain confirmation that the return has been processed.

If a membership was included with the purchase, ask for its status in writing rather than treating the equipment return as a subscription cancellation.

Restoring Access to Purchased Instruction

Start by matching the account email to the email on your purchase confirmation. An account created with a different address may not show the purchase you are looking for.

If you cannot sign in, use the password-reset option offered by the official site. If you can sign in but the instruction is missing, send support the program name, order number, and a screenshot of what appears in your account.

Ask support to verify the purchase and connect it to the correct account. Avoid buying the program again while the original purchase is being investigated.

Before closing the support request, sign in and open the purchased material. A representative’s account-update notice alone does not resolve the request.

Unexpected Charges and Unresolved Billing Disputes

Card issuers address billing disputes, while WMP’s investigation concerns alleged recurring billing and automatic renewal violations.

Contacting Your Card Issuer

If you do not recognize a charge, or the merchant has not resolved a billing problem, contact your card issuer using the number on your card or the secure banking app.

Explain precisely what happened. These situations are different:

You do not recognize any purchase from the merchant.
You authorized an equipment purchase but dispute a later membership charge.
You canceled a membership but were charged afterward.
You were promised a refund that has not arrived.

Provide the relevant receipt, statement entry, cancellation confirmation, and correspondence. Ask the issuer about its dispute process, applicable deadlines, and options for addressing further recurring charges.

Do not assume that replacing your card alone cancels the underlying membership or settles the dispute. Ask the issuer what action is appropriate for your account.

Save the dispute reference and any evidence-submission confirmation. Follow the issuer’s instructions through its final decision; a temporary credit may not be the final outcome.

Considering the WMP Investigation

WMP’s Performance Golf investigation concerns allegations involving recurring billing and automatic renewal violations. It may be relevant if you believe you were enrolled without informed consent, received unwanted automatic shipments, or had difficulty canceling or recovering disputed charges.

To contact WMP about a suspected unauthorized charge, email [email protected]. Include a concise timeline, the merchant description, the disputed transactions, and what happened when you sought cancellation or a refund. WMP advertises a free, confidential consultation.

The law firm is not Performance Golf customer service. An inquiry does not guarantee compensation. Keep any inquiry confirmation, but continue handling cancellation and payment-account issues through the appropriate channels.

How to Confirm Your Request Is Resolved

Use the outcome, not simply the existence of a support ticket, to decide whether the issue is finished.

Cancellation: The response identifies the canceled service and its effective date, with any final billing explained.
Refund: The agreed credit appears in your payment account, rather than only in an email promise.
Return: Delivery is documented and the merchant has completed the agreed return resolution.
Digital access: You can sign in and open the instruction you purchased.
Card dispute: Your issuer has communicated its decision and explained whether any credit is final.

Review subsequent statements for further charges and retain the resolution documents with your receipt. If another disputed charge appears, preserve the new transaction details with your existing case references.

For future purchases, review any trial, renewal, membership, or automatic-shipment terms before paying. Save the checkout disclosures along with the receipt so you have a record of what you agreed to.

Frequently Asked Questions

Does Unsubscribing From Performance Golf Emails Cancel a Membership?

No. Unsubscribing from marketing emails changes your email preferences; it should not be treated as a request to end a paid membership. Submit an explicit cancellation request and obtain confirmation that recurring billing has stopped.

What Is Performance Golf’s Cancellation Policy?

A current, company-wide cancellation policy could not be verified from the official information available for this guide. Ask Performance Golf for the terms attached to your specific membership, including the effective cancellation date and any final billing. Do not assume a product return guarantee also covers membership charges.

Is Performance Golf a Legitimate Company?

An identifiable business presence, including a company website and company profile, does not establish whether a particular charge was authorized. WMP is investigating consumer allegations about recurring billing and enrollment practices; an investigation is not a court finding of wrongdoing. Evaluate your own transaction using the purchase disclosures, authorization records, and the company’s written response.